Data Privacy Policy
This Privacy Policy explains how we collect, use and protect the personal data you provide when you create an account, place transactions or use our site. We take privacy seriously and aim to be clear about what information we hold about you, why we use it and how you can manage your data while using our services in the United Kingdom.
Types of data we collect
Personal data
When you register an account we collect personal data such as your name, email address, date of birth, and contact details. If you verify your identity we may also process identity documents and proof of address. We use these details to operate your account and to meet our obligations for account security and identity checks.
Technical data
We collect technical information automatically from your device and browser, including IP addresses, device identifiers, browser type, operating system, and log-in timestamps. This data helps us maintain site performance, detect fraud, and provide a secure connection.
Transactional data
We record transactional information such as payment details, deposit and withdrawal history, and records of account activity. This includes records of bets, game play and wallet movements where applicable. Transactional records are used for account management, payment processing and to detect irregular activity.
How we use your information
We use personal and technical data to provide and maintain your account, process payments, investigate suspected fraud, and respond to support requests. We also use aggregated or anonymised data for monitoring performance and improving site features. We do not use your data for purposes beyond those reasonably linked to service delivery unless we obtain your consent.
Data protection practices
We protect data using industry-standard measures such as encryption in transit, access controls, regular security reviews and staff training. Access to personal data is limited to employees and service providers who need it to fulfil their duties. While we strive to keep data secure, no online system is completely risk free and we advise users to protect their account credentials.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, analyse site usage and deliver basic functionality. Some cookies are essential for account security and payment flows; others support analytics and performance. You can manage cookie settings through your browser or our cookie controls on site.
User rights
You have the right to request access to the personal data we hold about you, ask for corrections, restrict processing or request deletion subject to legal and operational limits. You may also object to certain processing and request a copy of your data in a portable format where applicable.
Access, correction and deletion
To exercise your rights contact us using the details below. We will respond to verifiable requests and may ask for identification to protect your account. In some cases we may retain limited information to comply with legal or regulatory obligations or to resolve disputes.
Information sharing and third parties
We share data with trusted third parties such as payment processors, identity verification providers and analytics partners to deliver services and maintain security. Where we work with third parties we require appropriate safeguards to protect your data and limit use to specified purposes.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified on site or by email. If you have questions or wish to make a data request, contact us at [email protected].