Responsible Gambling

We are committed to responsible gambling and to keeping play safe and controlled for everyone. We expect gambling to be a form of entertainment, not a way to solve financial problems. If you ever feel your play is becoming risky, we provide clear tools and practical steps to help you stay in control.

Player protection principles

We put player safety first by offering transparent account controls, clear limits, and prompt support. We monitor activity patterns to spot potential risk indicators and may reach out with friendly guidance if we see behaviour that suggests a customer might benefit from additional controls or a break.

Activity-control tools

You can manage how you use your account from your profile. Controls are immediate, simple to set, and designed to help you keep gambling within personal limits. You remain in control of which tools you enable and can adjust them as needed.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits take effect straight away and apply to all deposit methods. If you need a change upward, a waiting period may apply to ensure responsible adjustment.

Loss limits

Loss limits let you cap total losses over a set period. These are useful if you want to limit how much you can lose, regardless of individual bets. Apply a loss limit from your account settings and review it regularly to keep it aligned with your budget.

Time limits and account breaks

Session timers and time‑out options help you manage how long you play. You can set reminders, impose short breaks, or take longer account freezes. Time‑outs are immediate and suitable if you need a temporary pause without closing your account.

Self-exclusion

If you need a longer break, self‑exclusion blocks access for a defined period. During self‑exclusion we stop marketing communications and restrict account activity. If you choose to return after the exclusion ends, re‑entry processes are in place to confirm you are ready to resume play safely.

Recognising signs of problematic behaviour

Watch for common indicators such as chasing losses, increasing deposit frequency, borrowing to gamble, neglecting other responsibilities, or spending more time gambling than intended. If you notice these signs in yourself or someone close to you, take action early.

Tips for maintaining control

Practical steps include setting strict deposit and loss limits, planning play time in advance, not gambling when upset or under pressure, and avoiding chasing losses. Share your limits with someone you trust for added accountability.

Professional help and support organisations

If you need extra support, consider contacting national services such as GamCare or Gordon Moody. These organisations offer confidential advice, counselling and practical tools. You can also speak to our support team if you want guidance on using account controls or arranging temporary restrictions.